European Accessibility Act (EAA): Compliance Guide

The European Accessibility Act (EAA), formally Directive (EU) 2019/882 of the European Parliament and of the Council, is a European Union directive that establishes common accessibility requirements for a range of products and services. The EAA was adopted on April 17, 2019, and became applicable to covered products and services on June 28, 2025.

Overview

The EAA harmonises accessibility requirements across all EU member states for mainstream consumer products and services. Unlike the EU Web Accessibility Directive, which applies only to public sector organizations, the EAA extends accessibility obligations to the private sector.

The directive aims to improve the functioning of the internal market for accessible products and services by removing barriers created by divergent national rules.

Who Must Comply

Businesses in Scope

The EAA applies to businesses that place products on the EU market or provide services to consumers in the EU. This includes:

  • Manufacturers of covered products
  • Importers and distributors of covered products
  • Service providers offering covered services to EU consumers

    • The EAA applies to any provider that offers services to consumers in the EU, regardless of whether the provider is physically located in the EU.

    Exemptions

  • Micro-enterprises providing services are exempt. Micro-enterprises are defined as companies with fewer than 10 employees and an annual turnover or balance sheet total not exceeding 2 million euros.
  • An undue burden exemption exists for cases where compliance would fundamentally alter the nature of the product or service, or would impose a disproportionate financial burden.
  • Content published before June 28, 2025 that is not updated after that date is generally exempt.
  • Third-party content that is not funded by or under the control of the service provider may be exempt.

    • Products and Services Covered

    Products

  • Computers and operating systems
  • Smartphones, tablets, and other communication devices
  • Television equipment related to digital television services
  • ATMs, ticketing machines, and check-in machines
  • E-readers
  • Consumer terminal equipment for telecommunications

    • Services

  • E-commerce — Websites and mobile applications used for selling products or services online
  • Electronic communications — Telephone services, messaging, and internet access
  • Banking services — Consumer banking, including online and mobile banking
  • Payment services — Payment terminals and online payment processing
  • Transport services — Websites, mobile apps, electronic tickets, and real-time travel information for air, bus, rail, and waterborne passenger transport
  • Audiovisual media services — Streaming platforms and media services providing access to audiovisual content
  • E-books — E-book distribution services and reading software

    • Technical Requirements

    Accessibility Principles

    The EAA requires products and services to be designed and produced following the four POUR principles:

  • Perceivable — Information and user interface components must be presentable to users in ways they can perceive
  • Operable — User interface components and navigation must be operable
  • Understandable — Information and the operation of the user interface must be understandable
  • Robust — Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

    • Technical Standards

    The primary technical standard for EAA compliance is EN 301 549, which incorporates WCAG 2.1 Level AA for web content. See the EN 301 549 guide for detailed information.

    EN 301 549 is currently being revised (version 4.1.1 planned for 2026) to incorporate WCAG 2.2 and align more closely with EAA requirements.

    Requirements for Services

    Service providers must ensure that:

  • Digital interfaces (websites and mobile applications) are accessible
  • Support services (help desks, call centers) can communicate information about accessibility features
  • Organizational practices and procedures address accessibility

    • Service providers must also prepare and publish accessibility statements that include:

  • A description of the service in accessible formats
  • Explanations of how to use the service
  • Information on how the service complies with accessibility requirements

    • Compliance Timeline

    Impact on Global Businesses

    The EAA affects businesses worldwide that serve EU consumers. Key considerations:

  • E-commerce businesses outside the EU that sell to EU consumers must ensure their websites and apps meet accessibility requirements.
  • SaaS and digital service providers offering services to EU consumers are covered.
  • Banking and financial services operating in the EU must make their digital platforms accessible.
  • The EAA creates a de facto global standard as international businesses adopt EU accessibility requirements for their digital products.

    • How WCAG Pulse Helps with EAA Compliance

    WCAG Pulse supports EAA compliance efforts for web content and digital services:

  • Scan against WCAG 2.1 and 2.2 Level AA — Test against the standards referenced in EN 301 549, the technical basis for EAA compliance.
  • Monitor all digital properties — Scan multiple websites and web applications from a single dashboard.
  • Generate compliance documentation — Produce reports that demonstrate your compliance efforts.
  • Continuous monitoring — Detect accessibility regressions before they become compliance violations.
  • Issue tracking and remediation — Track identified issues through to resolution with detailed fix recommendations.

    • The EAA covers more than web content. Requirements for hardware, physical devices, and non-digital service components require separate evaluation. WCAG Pulse addresses the web and digital interface component of EAA compliance.

    Related Resources

  • EN 301 549 European Standard
  • ADA Website Accessibility Compliance Guide
  • Section 508 Compliance Guide
  • AODA and Canadian Accessibility
  • Accessibility by Industry

European Accessibility Act (EAA): Compliance Guide - WCAG Pulse